Frequently Asked Questions
Start by gathering all the appropriate information for the booking form above. Once the application is submitted you will receive contact from Wonderland Character Entertainment within 24 hours to confirm the appearance request. A deposit equal to at least 50% of the total cost is required to reserve the date and time of the appearance. It is recommended that customers schedule appearances more than two weeks in advance of the event date.
How do I book an appearance?
How are payments processed?
Payments are accepted via all major credit cards (Visa, Mastercard, American Express, Discover). A non-refundable deposit equal to no less than 50% of the total cost must be paid to reserve a date and time. Any outstanding balance must be paid no less than 72 hours prior to the scheduled appearance. If these payment requirements are not met, Wonderland reserves the right to cancel the scheduled appearance and keep the deposit. It is recommended that customers schedule appearances more than two weeks in advance of the event date.
Do you allow rescheduling and cancellations?
Customer cancelled appearances and deposits are non-refundable. Any customer requests for rescheduling are free of charge but will be honored at the discretion of WCE management and will be subject to availability. Any cancellations on the part of Wonderland Character Entertainment (inclement weather, performer illness) will receive full refunds.
How far do you travel?
Our service radius extends 15 miles from our business address at 625 Delaware Avenue in Buffalo, New York. This encompasses all of Buffalo and surrounding areas. Any appearance outside of our service radius will be subject to an additional travel fee of $0.50 per mile for each mile over the 15-mile limit. For a list of postal codes within our radius please click here
How can I provide appropriate performance conditions?
All appearances must be adequately chaperoned. We are entertainers only and not a substitute for supervision. We would ask that the customer be responsible for monitoring behavior of guests and animals on the premises during the performance to avoid any disruptions. Performance space must be clearly defined and include at least 10 square feet of room for activities. Performance space must be sheltered from the both the elements (rain, snow, etc.) and direct sunlight on days over 60 degrees Fahrenheit. Performance space must be free of mud, smoke, clutter and debris.
Should I tip the entertainers?
Gratuity is at the customers discretion. While not expected, tipping is encouraged. An appropriate average is about 10%-15% per appearance. Thank you for considering gratuity, your generosity is valued.
For any other questions or concerns please contact Wonderland Character Entertainment directly